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Provider details

Blue Bird Airways (by Holiday Lines LTD)

9 Hamasger Street‚ Tel Aviv‚ Israel

Email: bookings@bluebirdair.com

CF: 51-261036-1

General

The information on this page sets out the offer and terms of Blue Bird Airways or Holiday Lines (the “Company”).

By registering‚ making a reservation and/or making any payment‚ including a partial payment‚ you confirm that you have read and agreed to the terms and conditions set out on this page. Together with your reservation details‚ these terms and conditions form the agreement between you and the Company.

The Company is responsible for the information provided by it in writing. By completing your registration‚ booking or payment‚ you acknowledge that you have been provided with access to these terms and conditions. Claims that the terms and conditions were not read‚ or that you were not directed to them before completing your booking‚ will not affect their applicability.

Delays‚ Changes and Cancellation

If a flight is delayed‚ changed or cancelled‚ the Company’s responsibility will be determined in accordance with applicable law.

The Company will not be responsible for any additional expenses or losses incurred by passengers as a result of changes to the flight schedule‚ including‚ for example‚ the cost of unused hotel accommodation.

Passengers are required to provide up-to-date contact details that allow us to contact them‚ including a phone number and email address. Passengers should also make sure that they can be reached through these contact details throughout their stay abroad.

For further details‚ check ‘Cancellation Policy’ below.

Checked and Carry-On Baggage policy

Please check our Baggage & Bag policy and our Dangerous Good & Batteries restrictions.

Price‚ Payment and Currency Exchange

All prices are displayed in EUR‚ USD or Israeli Shekels (NIS)‚ according to the currency selected by the customer.

Payment is made in Israeli Shekels (NIS). Where the price is displayed in a currency other than NIS‚ the amount payable in NIS will be calculated using the higher exchange rate applicable to the relevant currency on the actual date of payment‚ in accordance with applicable law.

The price shown includes only the services and items that are explicitly stated as included. Any additional services or charges will be presented separately.

Insurance

Except where otherwise required by law‚ the Company is not responsible for loss‚ damage‚ expenses or other harm suffered by a passenger during the flight or while abroad‚ where such loss or damage results from circumstances such as illness or bodily injury‚ accident‚ theft‚ robbery‚ violence‚ hospitalization‚ epidemic‚ terrorist acts or war‚ loss or damage to baggage or personal belongings‚ loss of documents‚ medical expenses‚ or loss of a flight ticket or passport.

We strongly recommend that passengers purchase appropriate and comprehensive travel insurance based on their individual needs‚ including coverage for baggage‚ personal belongings‚ medical expenses and bodily injury‚ as well as coverage for flight cancellation where relevant.

The responsibility for purchasing suitable insurance rests with the passenger. The Company will not be responsible for any loss or expense that could have been covered by insurance but was not covered because the passenger did not purchase appropriate insurance.

Travel insurance should be purchased before leaving the country. Please note that insurance policies may differ in the coverage they provide and that not all policies cover all circumstances in which a flight or booking may be cancelled. We recommend carefully reviewing the policy terms and conditions‚ including the coverage provided for cancellation and changes to travel plans.

Receipt of travel document

Passengers are responsible for checking their travel documents when they receive them and making sure that all required documents are in their possession.

Passengers should also check that all details are correct and match their booking and the name as it appears in their passport.

Cancellation Policy

As a general rule‚ no refund will be provided for cancellations made for personal reasons‚ including a change of plans‚ inability to travel due to a medical condition‚ or any other circumstances. Such cancellations will be subject to a 100% cancellation fee.

Cancellation will be permitted only where applicable law provides for cancellation and a refund‚ or where the customer purchased the ‘Refund Your Ticket’ service or any other cancellation or refund service at the time of booking. In such cases‚ the terms applicable at the time the service was purchased will apply.

This policy is subject to applicable law. In the event of any conflict between this policy and applicable law‚ the provisions of applicable law shall prevail.

• Cancellation under the Israeli Consumer Protection law

If you purchased your flight ticket as a "remote sale transaction"‚ as defined under the Israeli Consumer Protection Law‚ 1981‚ you has the right to cancel the transaction within fourteen (14) days from the date the booking was made or from the date you received the booking details‚ whichever is later‚ provided that the cancellation is made more than 7 days that are not days of rest before the date on which the service was scheduled to be provided.

A customer with a disability‚ a senior citizen (aged 65 or older)‚ or a new immigrant is entitled to cancel the transaction within four (4) months‚ provided that the transaction included communication between Bluebird Airways and the consumer (including communication conducted by email)‚ and that the cancellation is made more than 7 days that are not days of rest before the date on which the service was scheduled to be provided.

How to cancel?

For tickets purchased other than through the Bluebird Airways website‚ cancellation and refund requests should be submitted to the travel agency through which the tickets were purchased.

For tickets purchased through our website‚ you may submit your cancellation notice using any of the following methods:

• Complete the Cancellation Request Form on our website

• Send an email to bookings@bluebirdair.com

• Contact us via WhatsApp at +972-55-968-6621

• Fax: +972-3-9446463

• Registered mail: 9 Hamasger St.‚ Tel Aviv‚ 6233322‚ for the Customer Service Department.

We will refund the amount due to you within 14 days from the date we receive your cancellation notice‚ less a cancellation fee of 5% of the booking amount or NIS 100‚ whichever is lower‚ per person included in the booking.

In certain circumstances‚ including cases of a discrepancy between the service and the details provided to the consumer‚ cancellation may be permitted even after the statutory cancellation period‚ and the consumer may be entitled to a refund without cancellation fees.

"Days that are not days of rest" means all days other than Saturdays and holidays. Fridays and holiday eves are not considered days of rest.

The above does not derogate from the provisions of the Israeli Consumer Protection Law or from any rights granted thereunder.

• Cancellation using ‘Refund Your Ticket’ Service

If you purchased the Refund Your Ticket service at the time of booking‚ you may cancel your booking up to 7 days before the scheduled flight date and receive a refund of 90% of the flight ticket price‚ subject to the terms of the service.

• Cancellation or Changes to a flight by the Airline

If you receive notice of a flight cancellation or a change to your flight‚ your rights may vary depending on the circumstances and the applicable law.

For flights departing from or arriving in Israel‚ passenger rights are governed‚ among other things‚ by the Israeli Aviation Services Law (Compensation and Assistance for Flight Cancellation or Change of Conditions)‚ 2012.

For other flights‚ the provisions of Regulation (EC) 261/2004 concerning passenger rights may apply.

Where applicable law provides a right to a refund or an alternative flight‚ you may choose between the options available to you in accordance with the applicable law and the circumstances of the case.

For more information about your rights in the event of a flight cancellation or change‚ please visit the Passenger Rights page on our website.

• Failure to Show up for a Flight (No-Show)

If a passenger does not show up for the outbound flight‚ the return flight‚ if purchased as part of the same booking‚ may be cancelled. In such cases‚ an email notification will be sent to the customer or to the travel agency that made the booking.

A passenger who does not show up for a flight may be entitled to a refund of airport taxes and certain fees‚ subject to the circumstances and applicable law.

To check your eligibility and request a refund‚ please contact us using the Credit‚ Compensation or Refund Request Form‚ or via WhatsApp at +972-55-968-6621.

• Additional Services - Baggage‚ Seat and Other Ancillaries

A refund for additional services‚ such as baggage or seat selection‚ will only be provided where the service was not actually provided for a reason attributable to the airline.

In all other cases‚ including where the booking is cancelled or changed at the customer's request‚ no refund will be provided for these services.

Passport and visa

Passengers are required to review the Passport and Visa page before booking their flight and ensure that they meet all applicable passport‚ visa and entry requirements for their destination.

Complaints and Jurisdiction:

Without prejudice to any rights or provisions under applicable law‚ these terms and conditions shall be governed by Israeli law‚ and any dispute arising in connection with them shall be subject to the exclusive jurisdiction of the competent courts in Israel.